Thank you to the patients that participated in recent survey undertaken, 400 questionnaires were completed a summary of outcome listed below: -

Key Points

  91% had accessed services within last 6 months

76% felt they were listened to

0%   requested to speak in Welsh

83% felt the time waited to use services was about right

79% felt well cared for

89% agreed had assistance when needed

65% sometimes had understanding and involvement in care

71% usually understood what was explained

84% always involved in decision about care

62% gave the practice score of 10 for overall experience, 6% rated below 5.

31% of patients stated health problem/disability limited day-to-day activities

99% Heterosexual

72% Welsh ethnic group

Summary of comments: -

  • Listen to people, explore/understand what is going in people lives.
  • Reception staff are always helpful & try to navigate you to the appropriate person.
  • The care was for my baby, seen very quickly & as many times as I felt I needed – thank you
  • Online 24hr EConsult was appreciated as I work different hours although this was not available for my current appointment
  • More doctors’ appointments
  • Nursing staff very professional
  • Waiting to long in waiting room
  • Homes Visits for disabled patients
  • Surgery is providing excellent service.
  • Living in Rhymney but have been asked to attend New Tredegar where there is a quicker time to see someone – WHY??
  • Stop sending patients to chemist, prefer to see GP
  • Seeing nurse to assess may not be the best, prefer to see GP
  • Waste of time going to Pharmacy for problem
  • More appts with GP rather than phone calls
  • Listen to patients instead of fobbing them off, sometimes feel like not getting anywhere
  • I can imagine the strain GP’s & Nurses are under, but some could brush up on people skills sometimes.
  • Always get prompt response, able to speak with GP on the day.
  • Access can be very complicated
  • Mental health nurse Emma has been amazing
  • Good experience which given the pressure currently was a great surprise.
  • Not happy to be told to contact physio without being seen
  • Best Dr’s I’ve ever been registered at
  • When child is unwell its always put down to viral
  • Make sure patient understand when booking appt its clear whether they have been booked for Rhymney or New Tredegar

Positives:

Many complimentary comments regarding helpful, friendly reception staff, appreciate these comments as they often get verbally abused and are reflected in a negative manner.

Clinical staff professional, good access on the day after triage with prescription sent to pharmacy

EConsult service

Overall, a high number of compliments for the practice and staff which is refreshing

Negatives:

More time with GP

Pre booking of appointments

Diagnosing over the phone

Dissatisfaction with being signposted to Pharmacy for common ailments.